Help Center
Find answers to your questions about Market Master's algorithmic trading platform
Browse by Category
Getting Started
Setup guides, account creation, and first steps with Market Master
Trading & Algorithms
How to use algorithms, trading strategies, and performance
Technical Support
Platform issues, connectivity, and technical troubleshooting
Billing & Subscriptions
Payment methods, subscription management, and billing questions
Security & Privacy
Account security, data protection, and privacy policies
General Questions
Common questions and general information about Market Master
Frequently Asked Questions
Getting Started & Eligibility
What is Market Master?
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Market Master is an algorithmic‑trading software platform that licenses proprietary strategies ("algos") to individual traders. The software analyzes markets and can automate order placement with supported brokers; it is not a brokerage, money manager, or investment adviser.
Who is Market Master for?
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Ambitious beginners through experienced traders who want disciplined, rules‑based strategies for Forex, futures, indices, crypto, or metals, and prefer automation and clear risk controls over discretionary trading.
Do I need prior trading experience?
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No. The platform is designed to be approachable. New users get step‑by‑step onboarding and education, while advanced users can fine‑tune risk and market selection.
Can U.S. residents use Market Master?
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Yes—subject to your chosen broker's availability and local regulations. Market Master itself is software; you connect it to a supported broker that serves your region.
Is Market Master regulated?
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No. Market Master is software and education. It is not a broker‑dealer, investment adviser, or fiduciary and is not registered with financial authorities. You remain responsible for your trading decisions and compliance with local laws.
Does Market Master take custody of my funds?
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No. Your funds remain at your broker. Market Master does not touch customer capital; it only sends trade instructions through broker integrations you authorize.
Can I try the software before committing?
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Yes. That is why we give the 7 Day Free Trial
What markets can I trade with the algos?
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Depending on the algo and broker connection, you can target major Forex pairs, gold (XAU), indices/futures, and crypto pairs. Availability varies by broker.
Trading & Algorithms
What is the Hedge Fund Algo?
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A rules‑driven Forex strategy designed for major currency pairs. It adapts to trend shifts using volatility filters and defined risk parameters for consistent, 24/5 execution.
What is the XAU Algo?
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A gold‑focused strategy (XAU) that applies institutional‑style logic with risk controls tailored to metals volatility and typical market sessions.
What is the Futures X Algo?
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An indices/futures strategy engineered for liquid contracts with built‑in risk management to weather volatility and news‑driven moves.
Do you have a Crypto algo?
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Yes—Crypto X (beta) is referenced on site menus. Availability may be limited and eligibility can change. Check the current product list for access.
Are the algos fully automated?
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Yes—they can automate trade entries/exits according to their rule‑sets when connected to a supported broker. You can also operate them in monitor‑only or manual‑confirm modes if your setup supports it.
Can I change risk settings?
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Yes. You can configure parameters like lot size/position size, stop‑loss/trailing rules (where supported), and daily risk limits to fit your account and risk tolerance.
Do the algos use martingale or grid?
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No. The platform emphasizes disciplined risk controls; martingale/grid styles are generally discouraged or restricted due to drawdown risk and prop‑firm rules.
How do the algos handle news volatility?
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They use protective stops and logic for spread/liquidity shifts. However, gaps and slippage can still occur during events; no stop is guaranteed in fast markets.
Can I run multiple algos at once?
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Yes—you can run multiple but not on the same account.
How often are algos updated?
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Updates are released as needed for performance, stability, and broker compatibility. Active licenses receive updates during the license term.
Do you show live or verified performance?
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A public performance board highlights real‑time metrics and charts from verified live trading accounts. Past performance is not indicative of future results.
Can I backtest the strategies?
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No. Because you are only connecting to them. Please click the links in the performance board to see the results.
What returns can I expect?
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There are no guaranteed returns. Results depend on market conditions, your risk settings, broker execution, and your discipline in following the plan. Please visit the performance board for live results
Do you guarantee prop‑firm passes or profits?
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No. While certain programs may aid challenge attempts, passing or profitability is never guaranteed and depends on live market conditions and strict rule adherence.
Why do my results differ from the dashboard?
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Execution, spreads, slippage, account size, risk settings, and symbols traded all affect outcomes. Your broker and timing also matter.
Is the performance net of fees/commissions?
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Published stats may vary. Always account for commissions, swaps/financing, and potential VPS or data costs when evaluating results.
Do you show drawdowns?
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Yes. Monitoring drawdown is part of healthy risk management. Expect strategies to experience losing periods; plan size accordingly.
Can I use the Investment/Profit calculator?
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Yes. The performance page includes a calculator to model scenarios. Use conservative assumptions and remember results are hypothetical.
Can the algos help pass prop‑firm challenges?
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They include protections aligned with common challenge rules, but passing is not guaranteed and depends on firm rules and market conditions.
Are martingale/grid styles allowed by prop firms?
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Often prohibited. The algos avoid these styles to reduce drawdown risk and to better align with prop‑firm risk policies.
Do you integrate with prop‑firm accounts?
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If the prop firm provides standard platform access (e.g., MT5) and allows EAs/algos, you can usually connect—subject to the firm's rules.
Can I copy trades from my live account to a prop account?
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Some copier tools allow this, but ensure it complies with the firm's rules on latency, lot scaling, and risk limits.
What daily loss limits should I set?
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Match your algo risk to the firm's absolute/daily limits and leave a buffer for slippage. A typical approach is risking a small fixed percentage per day.
Will news events cause rule violations?
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They can. Sudden spread spikes or gaps can trigger drawdowns. Consider pausing around high‑impact events per your plan.
Can I trade overnight or hold over weekends?
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Depends on the firm's rules and your symbols. Some restrict holding over news or weekends; follow the firm's policy to avoid violations.
Does Market Master certify results for prop review?
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No. You are responsible for proving your track record to a firm. Use platform statements and verified analytics acceptable to that firm.
Do you provide performance guarantees?
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No. Markets are risky. No algorithm, setup, or backtest guarantees profit or prevents loss.
Do you offer signals as well as algos?
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No. The connection to the algos are direct as if it was signals the execution time would be off.
Do you have a performance calculator?
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Yes—a calculator on the performance page helps model compounding and returns. Use conservative assumptions and remember it's hypothetical.
Can I throttle trading during certain sessions (e.g., Asia Open)?
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Yes—use platform trade hours and symbol session settings to limit or pause trading during specific sessions. Always retest after changing session filters.
How should I scale risk as my equity grows?
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Use a staged plan—keep risk per trade constant (e.g., fixed % of equity), only increase after hitting well‑defined profit milestones, and cap daily loss to protect equity.
Technical Support
Which brokers can I use?
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You may connect any supported broker that offers the required platform (e.g., MT5) and symbols for the algo. Regional availability varies by broker.
Do you recommend specific brokers?
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Educational articles compare brokers and outline pros/cons. Selection is your choice; ensure regulation, costs, and execution meet your needs.
How do I connect the algo to my broker?
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Follow the onboarding guide to link your trading platform, enter license credentials, and enable trading. Test in demo first to confirm order routing.
Do I need a VPS?
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No. You will not need a vps for this.
What account size do you recommend?
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Depends on the market and risk. Many users start small (e.g., a few hundred to a few thousand USD for Forex) and scale risk only after consistent results.
Can I trade multiple accounts?
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Yes—if your license and platform permit multi‑account or copier setups. Ensure you understand how risk scales across accounts.
What timeframes do algos trade?
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They are event/logic‑driven rather than tied to one timeframe. They monitor markets continuously within broker trading hours.
Will the algos interfere with my manual trades?
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If you trade manually on the same account, coordinate symbols and risk so you don't double‑expose or override protective rules.
Which platforms are supported?
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MT5 is commonly referenced. Other platforms may be supported via connectors. Check the current onboarding guide for the latest compatibility list.
Do I need to keep my computer on 24/7?
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No this is completely hands off.
How do I install the algo?
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Only if paid for full license you will receive instructions on how to complete this.
How do updates get delivered?
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Software is automatically updated to the latest version.
What if I switch brokers?
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You can re‑link your account to a new broker account if permitted. Always retest in demo after changing brokers.
Will the algo work on Mac?
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Yes—It will work with any device with internet connection
Do you support partial close and trailing stops?
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Where the platform/broker allows it. Some algos include trailing and break‑even logic; confirm in your strategy settings.
How do I troubleshoot connectivity issues?
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Check platform logins.
What logs should I collect for support?
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Export platform logs, screenshots of settings, broker symbols/trading hours, and any error messages to help support diagnose quickly.
Billing & Subscriptions
What plans do you offer?
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Time‑based licenses are available (1 Month, or Annual) and a Lifetime license. Each license grants access to all algorithms and updates during the license term.
How much do the plans cost?
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Please go to our pricing page for more details https://www.marketmaster.com/pricing
What's included in my subscription?
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Access to the all licensed algos, updates during your term, onboarding resources, and standard support.
Is there a refund policy?
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No. Only on lifetime plans limited to 30 days.
Can I cancel anytime?
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Yes. You can cancel renewal at any time. Your access continues until the end of the paid term; no further charges occur after cancellation.
Do discounts stack?
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Promotions shown on the site typically do not stack with other offers unless explicitly stated. See the checkout terms for the promotion you're using.
Are taxes included in the price?
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Prices shown usually exclude taxes/VAT/GST. Any required taxes are calculated at checkout based on your billing locale.
Do you offer team or multi‑seat licenses?
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Yes. Business or multi‑seat licensing and white‑label options are available on request. Contact support or schedule a call for a custom quote.
How do licenses work?
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Licenses grant time‑bound or lifetime access to specific algos. They are for the purchaser's use under the terms; account sharing is prohibited.
Can I move my license to a new device or account?
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Yes—within policy. You may re‑bind a license to a new terminal or account a limited number of times; excessive rebinds can trigger security reviews.
Do you offer white‑label licensing?
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Yes. Agencies and educators can request white‑label options to deliver algos under their brand subject to contract terms.
Where can I download my purchases?
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From your client portal. Keep your license keys private and back up your configuration files securely.
How do I renew?
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Renew from your billing portal. It should be automated.
Are subscriptions refundable?
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No. Due to the nature of digital licenses, subscriptions are non‑refundable once activated. Lifetime licenses may carry a 30‑day refund policy (see terms).
What are the refund conditions for Lifetime?
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Eligibility typically requires a request within 30 days and adherence to fair‑use rules (e.g., no account sharing/abuse). See the Refund Policy for details.
What is the licensing policy?
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Products are licensed software for educational analysis. They are not financial advice or automated money‑management services.
Security & Privacy
Is Market Master financial advice?
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No. All tools and content are educational/informational. Nothing constitutes investment advice, a recommendation, or solicitation to buy/sell.
Are you a fiduciary or portfolio manager?
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No. Using the software does not create a fiduciary relationship. Market Master is not your broker or agent, and you remain responsible for your account.
Is Market Master regulated by the SEC/CFTC or similar?
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No. The company is not registered with the SEC, CFTC, or other regulators. Users are responsible for complying with local regulations.
What are the biggest risks of algorithmic trading?
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Market risk, leverage/margin risk, gaps and slippage, platform/latency outages, and psychological risk. Losses can exceed deposits in leveraged markets.
Can stops fail?
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Yes. In fast markets or low liquidity, orders can slip or be skipped. No stop, limit, or trailing order is guaranteed.
Do you have a Risk Disclosure?
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Yes. A detailed Risk Disclosure outlines market, technology, and regulatory risks, prop‑firm considerations, and user responsibilities.
Do you indemnify user losses?
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No. You trade at your own risk and agree to hold the company harmless to the fullest extent permitted by law.
Do you earn broker affiliate compensation?
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At times, the site may receive compensation for broker sign‑ups via affiliate links. Execution, spreads, and account terms remain the broker's responsibility.
Do you collect KYC or verify identity?
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The software itself does not require KYC. Your broker may require KYC/AML per their policies and jurisdiction.
Where are disputes handled?
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Disputes are governed by the stated jurisdiction/venue in the legal policies (e.g., Delaware law and binding arbitration as specified).
What happens if suspicious activity is detected?
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The account may be suspended or terminated without refund in cases of access abuse, credential sharing, or other violations.
What data do you collect?
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Personal data (e.g., name, email, billing info), transactional data (via third‑party processors such as Stripe), and technical analytics via cookies.
How is my data used?
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To fulfill purchases, manage licenses, deliver updates, secure your account, and improve the platform experience.
Do you sell my personal information?
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No. Personal information is handled under the Privacy Policy. You can request access, correction, or deletion where applicable by law.
What cookies do you use?
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Essential cookies for authentication/security and performance/analytics tools (e.g., analytics or conversion tracking).
Can I opt out of non‑essential cookies?
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Yes. Adjust cookie preferences in the site banner or your browser. Disabling some cookies may affect features like login analytics.
How do you keep my account secure?
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Unique license keys, abuse monitoring, and access controls protect your account. Don't share credentials; enable IP/VPS hygiene and secure your devices.
General Questions
What support channels are available?
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Email/ Chat support are available; a Help Center provides guides and legal policies. Live chat or private groups may be available for active clients.
What are typical response times?
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Most tickets receive a response within 1–2 business days, faster during business hours. Complex cases may require logs or a brief call.
Do you offer screen‑share onboarding?
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No we offer a very detailed onboarding process with a step by step guide and also video.
Is training included?
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No training is needed!
Do you have a community?
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Private groups and social channels are sometimes available for licensed users to share ideas and settings. Access details are provided after purchase.
How do I contact you?
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Use the contact form or email the published support address. A phone number is also listed for scheduling calls.
Where can I read the legal policies?
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The footer links include Terms & Conditions, Privacy Policy, Risk Disclosure, Cookie Policy, Refund Policy, Licensing & Disclaimers, and general Disclaimer.
What jurisdiction governs the terms?
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As stated in the policies, disputes are governed by the specified state law (e.g., Delaware) with binding arbitration in the designated venue.
Can I white‑label the algos for my business?
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Yes, white‑label and partnership options are available by application. Contact sales for scope, pricing, and compliance requirements.
How do I stay updated on new releases?
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Subscribe to email updates, follow social channels, and check the Help Center for release notes and policy updates.
Still Need Help?
Can't find what you're looking for? Our support team is here to help you get the most out of Market Master.
📧 Contact Support