Refund Policy
At Market Master, we strive to provide world-class algorithmic trading software and support services. Due to the digital nature of our products and the proprietary licensing structure, our refund policy is designed to be fair, transparent, and legally secure—while protecting the integrity of our intellectual property.
1. Product Delivery
All software products and access credentials are delivered digitally via email or dashboard immediately after purchase. In some cases, delivery may take up to twenty-four (24) hours if additional verification or manual setup is required.
Your confirmation email serves as your official proof of purchase and includes access instructions. It is your responsibility to ensure the correct email address is submitted at checkout.
We monitor account access to protect against unauthorized distribution. Excessive login attempts, account sharing, or suspicious activity may result in immediate suspension or termination of access without refund.
2. Refund Eligibility – Lifetime Access Plan Only
We offer a 30-Day Money-Back Guarantee exclusively for clients who purchase a Lifetime license to any Market Master algorithm (e.g. Hedge Fund Algo, XAU Algo, Futures X Algo).
To be eligible:
-You must run the licensed software on a funded or demo trading account for a minimum of 21 consecutive trading days within the first 30 calendar days of activation.
-You must not violate our licensing terms (e.g. no multi-account use, no login sharing, no license transfers).
-You must request the refund in writing to [email protected] within 30 calendar days of the purchase date.
-You must submit proof of usage, account metrics, and other reasonable data upon request for eligibility review.
If all conditions are met, your one-time license fee will be refunded in full. Refunds are processed to the original payment method within 7–14 business days.
3. Monthly Subscriptions (Non-Refundable)
Monthly subscription fees—whether standard or tied to your account size—are non-refundable. You may cancel your subscription at any time via your member dashboard to avoid future charges, but no partial refunds are issued for the current billing cycle.
4. Fast Pass Prop Firm Service
If you’ve purchased our Fast Pass service for prop firm account passing:
-Refunds are guaranteed only if we fail to pass you using one of the approved firms we explicitly provide after purchase.
-Refunds are not available if you sign up with unapproved firms, violate trading conditions, or request cancellation mid-process.
-Average Fast Pass time: 1–14 business days. Full passing timeframe may take up to 4–6 weeks, depending on firm requirements.
All refund guarantees are void if you:
-Do not follow our setup instructions
-Alter software or strategy settings
-Engage in misconduct that voids the prop firm's rules
5. Chargebacks and Fraudulent Claims
Initiating a chargeback without following the proper refund request process will result in immediate account termination and blacklisting from all future services.
6. Contact
To request a refund or clarify eligibility, contact us at:
Please include your full name, email used at checkout, and a summary of your request.
Automated Trading Software Built for Real Investors.
